Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here and you’d like to speak to someone in Customer Care, you can call us at +917415350004/ +919575014328 or Email us at support@fadl.in
WHAT PAYMENT METHODS CAN I USE?
We accept the following payment methods through PAYU and PAYTM:
- UPI( GPay, PhonePe, Freecharge, etc), RuPay, Credit Card/Debit Card (Visa, MasterCard, etc).
- We feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
WHAT IS YOUR EXCHANGES AND REFUNDS POLICY?
1. Processing
Once we receive your order please allow 48 to 72 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once your order is booked for pickup in our system.
2. Purchasing
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item.
3. Exchanges
Exchanges are not processed until we receive the return/exchange item at our Headquarters.
4. Cancellations
In case you have placed an order and want to cancel it, kindly send us an email at support@fadl.in mentioning your order ID and the name with which the order was placed. The order can not be canceled after it has been shipped from our warehouse.